Careers

Job Responsibilities

• Perform accurate data entry collection into specialized software program.
• Review, analyze & process legal invoices to ensure compliance with client billing guidelines.
• Make appropriate adjustments to invoices based on identification of billing noncompliance.
• Accurately code billing entries.
• Organize, extract & insert documents electronically utilizing Adobe Acrobat.
• Accurately post payments and balance accounts receivable.
• Assist/follow up with payment inquiries.
• Prepare spreadsheets.
• Communicate with clients, claims examiners, law firms, & third parties regarding billing issues.
• Effectively communicate knowledge of software program and services to potential and existing clients and third party administrators.
• Update contact information for claims examiners and law firms.
• Facilitate good customer relations between clients, law firms, and third party administrators.
• Perform general office duties such as scanning, copying, sorting, answering phones & preparing mail.

Requirements

• Ability to type over 45 wpm with accuracy.
• Knowledge of Microsoft Outlook, Word & Excel.
• Strong basic math/accounting skills.
• Strong organizational & problem solving skills.
• Superior attention to detail & memory retention.
• Ability to multi-task, including the ability to prioritize.
• Ability to communicate clearly & concisely, both verbally & in writing, in dealing with clients, vendors and law firms.
• Self-motivated, with strong sense of personal responsibility.
• Background in insurance, law, accounting and/or medical billing preferred.
• High school diploma or equivalent required. College degree preferred.

• Working with programming tools
• Working with lead programmer to build Windows applications
• Research innovative ways to debug code problems
• Proposing new features for current programs
• Installing and maintaining computer systems

• Knowledge of Visual Studio, .Net, C# and Windows Applications
• Strong basic math/accounting skills.
• Strong organizational & problem solving skills.
• Superior attention to detail & memory retention.
• Ability to multi-task, including the ability to prioritize.
• Self-motivated, with strong sense of personal responsibility.
• Background in insurance, law, accounting and/or medical billing industry a plus.
• Some college preferred.

• Lead and coordinate the full implementation process for new clients joining LegalNet.

• Conduct onboarding meetings to gather requirements, define workflows, and set expectations.
• Assisting or recommending client litigation guidelines in accordance with client’s goals.
• Collaborate internally to configure systems, reporting, and workflows according to each client’s needs.
• Ensure a seamless transition into LegalNet’s bill review program

Client Relationship Management

• Act as the primary liaison for all client inquiries, needs, and ongoing support.
• Respond to emails, questions, and issues in a timely and professional manner.
• Build strong relationships through trust, responsiveness, and proactive communication.
• Travel nationwide to meet with clients on a quarterly basis for quarterly reviews, relationship building, and process improvement discussions.

Operational Support & Training

• Train new examiners on LegalNet’s bill review processes, tools, and standards.
• Provide refresher training or workflow updates to examiners as needed.
• Ensure consistency and accuracy in bill review quality through adherence to LegalNet procedures.
• Assist in troubleshooting workflow or process challenges and escalate as needed.

Reporting & Performance Monitoring

• Oversee delivery of client reports, metrics, and performance updates.
• Monitor review timelines, quality, and client satisfaction.
• Identify opportunities for process improvements internally or for the client.

Internal Collaboration

• Partner with IT, Operations, Billing, and Leadership to support client success.
• Provide client feedback to internal teams to enhance systems, services, and processes.
• Participate in cross-functional meetings to support organizational goals and client initiatives.

Qualifications:

• Bachelor’s degree preferred or equivalent work experience.
• Previous experience in account management, legal operations, insurance, or legal bill review is a plus.
• Strong communication, organization, and client-facing skills.
• Ability to train others with clarity and patience.
• Comfortable with light travel (approx. 5 trips annually).
• Proficiency with Microsoft Office, email communication, and web-based tools.
• Ability to multitask and manage competing priorities